Customer Testimonials

Very poor experience here. Was mislead into paying way more than what was originally agreed upon. Never was given the original contract at the time of signing (said they’d send it to me but never did) so who’s to say they didn’t change the price of the vehicle on the paperwork after the fact. I’m sure they have cameras in the office and so they could easily see and hear what was originally agreed upon between myself and the finance person. Was prepared to walk away but finance person said they’d come down on price. ... Read More

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DealerRater - Nov 25, 2025

Very poor experience here. Was mislead into paying way more than what was originally agreed upon. Never was given the original contract at the time of signing (said they’d send it to me but never did) so who’s to say they didn’t change the price of the vehicle on the paperwork after the fact. I’m sure they have cameras in the office and so they could easily see and hear what was originally agreed upon between myself and the finance person. Was prepared to walk away but finance person said they’d come down on price. But contract said otherwise. In fact the sale price was higher than it was even advertised as. They didn’t secure financing until weeks after we got the vehicle. I’m learning now that we could have canceled the deal all together because of this fact. Just be careful when dealing with this company. It was my son’s first vehicle that he’s gotten on his own and this experience has left a poor taste in my mouth.

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Homer in the Service department did a really great job with helping understand what was needed to get my automobile fix. Thank you so much for your hard work. Peggy

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WENT IN FOR SERVICE PRICING ON MAINTENANCE AND FOUND IT TO BE NICE , CLEAN DEALERSHIP WITH STAFF THAT CARE ABOUT WHAT THEY DO .

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Ryan in the service department is awesome. He was very polite and pleasant to work with.

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Joe Segrest is the man to see for a great deal on a new car.

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Whew. Now that I have a minute to relax. That was a very long drive, however, I am so happy I did it. Here is where you get the deets. I am absolutely blown away at the incredible interaction I had at this dealership. I have never had such a wonderful car buying experience! Not even kidding. Negotiations were painless, communication was on point and I was treated respectfully every step along the way! Pablo, my sales person, you won’t find a more honest, upfront and incredibly gracious car salesman. He kept his word and got me the price ... Read More

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DealerRater - Jul 2, 2025

Whew. Now that I have a minute to relax. That was a very long drive, however, I am so happy I did it. Here is where you get the deets. I am absolutely blown away at the incredible interaction I had at this dealership. I have never had such a wonderful car buying experience! Not even kidding. Negotiations were painless, communication was on point and I was treated respectfully every step along the way! Pablo, my sales person, you won’t find a more honest, upfront and incredibly gracious car salesman. He kept his word and got me the price he and his Sales Manager Steven promised. Then I met Chuck. He is the gentlemen who walked me through all the warranty and “car stuff”. I honestly wish I could go snatch him up and bring him home with me. He and I shared some great conversation in the crazy short time I was there. What an absolute sweetheart he is. Then off to the Finance Manager. Typically, these are the ones who irritate your soul. But not Naaman. Another absolute sweetheart. He took the time to go through every single number and explain every single dollar, without catching even an ounce of irritation. He was so pleasant to work with and talk to. He reminded me so much of my little brother. This industry is a tough one. It’s not normal that every single person you encounter like this makes you walk away feeling not only good about your purchase, but also like you made new friends. I can, with everything in me, recommend Reliance Nissan in Alvin Texas if you’re in the market. I had TWO other dealerships tell me there is no possible way this deal would happen, it would be bait and switch, but I’m here to tell you right here, right now, the deal happened and I am 100% pleased with my experience. Thank you, Pablo, Chuck, Naaman and Steven.

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I Bought a Rouge 2017 this week, it was a Great experience from the moment I took car for test drive to the closing. I asked my options and were explained to me, made easy to decided for my 1st choice. Pablo sales person was helpful very professional and experienced. Manager Dy was also very helpful and explained and answered all my questions. Thanks to both of you! Great experience definitely recommend them!

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I love the service I had done there for my car I’m from out of town..😉

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I inquired about purchasing a vehicle from this dealership after seeing a Facebook post stating that the vehicle had 29k miles on it. I spoke to Juan Gomez who made the post which was the salesman I conducted my traction with. I drove over 3 hours to trade in my vehicle for the posted vehicle only to get there and notice the vehicle had 49k on it which is 20k more than advertised. After a heated conversation I went ahead with the purchase and although I went ahead with the purchase the post service experience continued to be just as bad. ... Read More

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DealerRater - Mar 28, 2025

I inquired about purchasing a vehicle from this dealership after seeing a Facebook post stating that the vehicle had 29k miles on it. I spoke to Juan Gomez who made the post which was the salesman I conducted my traction with. I drove over 3 hours to trade in my vehicle for the posted vehicle only to get there and notice the vehicle had 49k on it which is 20k more than advertised. After a heated conversation I went ahead with the purchase and although I went ahead with the purchase the post service experience continued to be just as bad. Juan told me he was going to get the vehicle cleaned and filled up with gas. We finished a little around 8pm that day and before leaving I noticed that he only put the vehicle on half a tank. I called him immediately but it went to voicemail so I sent him a text. He responds through text the next morning and says his boss only gave him $30 for gas. I also noticed that the tools that come standard with jeeps to remove the doors and roof were missing and asked him about sending it to me. He notified me that his boss said it doesn’t come with the jeep and if it’s not in there there is nothing that they can do. Overall this experience was the worst experience I’ve encountered at any dealership I have visited. The salesman is a direct reflection of this dealership’s professionalism and I highly suggest avoiding this dealership.

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I purchased a black 2017 Volkswagen Tiguan from the reliance Nissan dealer ship in Alvin TX for $16,100. The purchase was made in May 2024. The day after purchase I returned to the dealership to have the stereo system fixed. Within the first month of purchase I had to get the both front left and right ABS censors fixed, Camshaft, and Camshaft Sensors. After I fixed those things another round of issues arose with the fuel injector, and cooling system. At that point I went back to the dealership and unfortunately the systems where hacked so there was nothing that could’ve been ... Read More

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DealerRater - Oct 14, 2024

I purchased a black 2017 Volkswagen Tiguan from the reliance Nissan dealer ship in Alvin TX for $16,100. The purchase was made in May 2024. The day after purchase I returned to the dealership to have the stereo system fixed. Within the first month of purchase I had to get the both front left and right ABS censors fixed, Camshaft, and Camshaft Sensors. After I fixed those things another round of issues arose with the fuel injector, and cooling system. At that point I went back to the dealership and unfortunately the systems where hacked so there was nothing that could’ve been done. They told me that they would reach out to me when everything was fixed to trade me out of the vehicle but never contacted. I then chose to fix that round of issues. A month later my engine completely failed and the car broke down in the middle of the highway. I was towed to the nearest shop and told that I need to replace the entire engine. Issue after issue has occurred with this vehicle and when I returned to the dealership I was told they couldn’t do anything for me and it was out of their hands. this has been the absolute worst experience I have ever had with a dealership. If I could leave 0 star review I would.

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Worst dealership ever! Spoke to the salesman online 2 weeks prior for a car that I seen. I drove an hour to this location twice just for him to tell me that they don’t have the car that I wanted and that they couldn’t sale a car to me period. This is my first and last yet worst experience with Nissan and I will not be shopping with you guys ever! I will give this rating a 0 if I could. Highly do NOT recommend!

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Worst car buying experience of my life. Bought a 2020 Ford F-250 off their lot on February 12th. Less than 2 weeks later and about 400 miles the truck is sitting at the ford dealership with about $7k worth of parts and damages that need to be replaced. To start the fuel pump is bad on it. You can hear the fuel pump making noises. The whole front end needs to be replaced as axles seals are leaking, ball joints are bad, tie rod and drag link need to be replaced as well as the steering stabilizer. Also the transmission gasket seal is ... Read More

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DealerRater - Feb 27, 2024

Worst car buying experience of my life. Bought a 2020 Ford F-250 off their lot on February 12th. Less than 2 weeks later and about 400 miles the truck is sitting at the ford dealership with about $7k worth of parts and damages that need to be replaced. To start the fuel pump is bad on it. You can hear the fuel pump making noises. The whole front end needs to be replaced as axles seals are leaking, ball joints are bad, tie rod and drag link need to be replaced as well as the steering stabilizer. Also the transmission gasket seal is leaking. This dealership takes no accountability for their actions and lets vehicles with safety concerns drive off their lot. Steve the sales manager takes no accountability nor does he care about customer service. He claims they checked the vehicle yet all these problems are going on with the truck. Avoid this dealership at all cost unless you want to spend another $7k out of pocket to fix the vehicle you buy from them.

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I have 3 recalls on my Titan, I only have one car so i need a loaner to go to work, been waiting 6 months and now the drivers side door will nit open from inside or outside, was told 7 day wait to get it looked at, should of got a Ford!!!

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Go somewhere else! I’ll make it simple for you. Avoid this dealership if you still want a functioning vehicle! Just because it has the title Nissan doesn’t mean that they should be affiliated with such a well established brand. You will not get qualified technicians or service reps to support you. Every time you call to check on your vehicle, they won’t know what’s going on and will have to talk to the technician and days later barely give you an update. You won’t get documentation to support anything done. And the fixing of one ... Read More

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DealerRater - Sep 11, 2023

Go somewhere else! I’ll make it simple for you. Avoid this dealership if you still want a functioning vehicle! Just because it has the title Nissan doesn’t mean that they should be affiliated with such a well established brand. You will not get qualified technicians or service reps to support you. Every time you call to check on your vehicle, they won’t know what’s going on and will have to talk to the technician and days later barely give you an update. You won’t get documentation to support anything done. And the fixing of one problem, may sound simple, will continue to add thousands of dollars because they will mess up your entire computer system. Don’t expect ownership of their action. And the first inkling of a battery light, I took my car in, and they told me it was the alternator, no questions asked I paid to replace an alternator. Two weeks later I pick up my car right before they close drive it less than 15 miles home Then try to go back out and my car went into limp mode. At this point I realize the computer was fully reset and noticed a problem from the alternator installation. But the dealership was close for Sunday, so I had to get a tow truck to bring it back on Monday. They search for three weeks for ground faults, bad wires, but never could tell me what faults were on the system. But every time they drove the car, after a certain amount of more miles, it went back to limp mode or refused to start. On week 4 they finally told me my CPU was dead, and that they could not get any information off of it. And because my vehicle was older, they had no responsibility for the failure. Trust me, I have learned the hard way

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Bait and Switch!!! My father spoke to Luis on the phone regarding a new Altima. He was told they had a 2023 Altima on the lot for $20,000. He had him put a $500 hold for the car. My father showed up today to purchase the car and signed paperwork, the whole time thinking he was purchasing a NEW car and when he went to look at it afterward, saw some scuff marks on the rims and asked why a new car would have damage already. It was then that he was told that this was a pre-owned car, with $63k miles on ... Read More

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DealerRater - May 2, 2023

Bait and Switch!!! My father spoke to Luis on the phone regarding a new Altima. He was told they had a 2023 Altima on the lot for $20,000. He had him put a $500 hold for the car. My father showed up today to purchase the car and signed paperwork, the whole time thinking he was purchasing a NEW car and when he went to look at it afterward, saw some scuff marks on the rims and asked why a new car would have damage already. It was then that he was told that this was a pre-owned car, with $63k miles on it!! I know that my father made it clear what he was looking for a 2023 Altima. He feels the Luis was dishonest in the sale. Once he realized he had "been had", he was visibly upset. He said he could tell Luis realized he was upset about the situation, but Luis didn't offer to make it right and cancel the transaction. My father ended up leaving with the car, thinking he had no other choice. When he got home, he explained everything to me and I called the sales manager to give him a chance to make things right. The manager said that Luis and other salesmen had a different version of what happened, that they all heard Luis tell my father "multiple" times that the car was used. Imagine that, salesmen not admitting that they were dishonest to make a sale. Why wouldn't they stick together to keep out of trouble? The sales manager said there's nothing he could do once the car was driven off the lot. I know that there were times that my father should have spoken up for himself. He is the most honest person I know and can be naive which makes him an easy target. I regret not going to the dealership with him and asking questions. Stay clear of this dealership!!

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Sends me the first initial email cost is 36 k plus dealer discounts = around 34k When i ask what would be the OTD price on this, he tells me the cost of the car is 39k Just horrible the way some of these dealer behave

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DO NOT GO HERE! They snuck over 2k worth of fees into my agreed upon "out the door" pricing into my financed vehicle. I am attempting to return the vehicle 1 business day later because it is not a good fit for my family and they are refusing to assist AT ALL! This wont allow for ZERO stars so 1 star to allow for this posting only

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Terrible dealership to visit. Wouldn't work with you before arriving, after driving an hour to look at a vehicle they just jerked around and wasted 4 hours of my time. I would not recommend this. The sales manager was very rude and condescending. Don't buy from this dealership. They will say anything to get you in the door and then just waste your time trying to rip you off.

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Right on their website it states they are the best in Customer Service, That couldn't be further from the truth. Greedy, no integrity, absolutely no regard for customer --just interested in making a buck at all costs. d. If you want to buy a car on the dealers terms, with little or no information, no communication, lies, etc This is the place for you. If you want to be treated with common courtesy, honesty and integrity, go elsewhere.

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